Good to know
Questions guests actually ask
Everything about booking direct, arriving and staying. Can’t find your answer? WhatsApp us and our team will help.
Booking & payment
How does booking work — do I pay now?
You select the home, dates and guest count, review the stay details, then pay securely on amare.ae by card, Apple Pay or Google Pay. Payment is processed by Stripe, and we email the booking confirmation once the reservation is complete.
When is my booking confirmed?
Your booking is confirmed when payment and reservation processing are complete and the confirmation email has been issued. If the reservation cannot be completed, our payment safeguards and support process apply.
Why book direct instead of Airbnb or Booking.com?
Booking on amare.ae gives you live availability and a direct relationship with the team managing the home — before arrival, during the stay and through checkout.
What is your cancellation policy?
Cancellation terms depend on the home, dates and length of stay. Contact Amare before booking if you need to review the terms that would apply to a particular stay.
Is there a security deposit?
A refundable deposit may apply to some stays. Where applicable, it is identified in the stay details before payment and handled separately from the online accommodation charge.
Arriving & staying
What time are check-in and check-out?
Check-in and check-out times vary by home. The applicable times are shown on the property page and repeated in your booking confirmation.
How do I get the keys?
Access arrangements vary by home. We send the confirmed guest the relevant building directions and check-in instructions before arrival.
Can I check in early or check out late?
Possibly, subject to calendar availability and operational readiness. Tell us your preferred time and we will confirm what can be arranged once the surrounding stays and housekeeping schedule are clear.
What is included with the stay?
Homes are prepared with Wi-Fi, linen, towels and a furnished kitchen. Parking, building facilities and other inclusions vary by property, so check the individual home page and your stay details before booking.
Who do I contact during my stay?
Contact the Amare team on WhatsApp. We can help with the stay and coordinate special requests where availability, timing and the building allow.
House rules & longer stays
Are parties or smoking allowed?
No. Every home operates as a registered Dubai holiday home under the Department of Economy & Tourism framework, and the no-party, no-smoking rule is a condition of that licence. Quiet gatherings within guest capacity are of course fine.
Can I stay for a month or longer?
Longer stays are available in selected homes. Full kitchens, washing machines and workspace make several properties suitable for extended visits; send us your dates and requirements and we will suggest the right fit.
Are the homes suitable for families?
Yes — most of our homes are spacious one-to-three-bedroom apartments in residential buildings with pools, gyms and parks nearby. District One and Sobha Hartland are especially loved by families; tell us your group and we'll point you to the right fit.
Where exactly are your homes?
In four neighbourhoods we know street by street — District One (MBR City), Za'abeel & Wasl1, Sobha Hartland and Business Bay — plus a beachfront studio in JBR. Each property page shows the building and a map.
Ready when you are.
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