Good to know

Questions guests actually ask

Everything about booking direct, arriving and staying. Can’t find your answer? WhatsApp us — typical reply under five minutes.

Booking & payment

How does booking work — do I pay now?

Reserve now, pay nothing today — we confirm within 24 hours with a secure payment link. Pick your dates, send the request, and nothing is charged until we confirm your stay and you complete payment through that link.

Is my booking confirmed instantly?

Requests are confirmed by our team within 24 hours — usually much faster. You'll receive the confirmation and the secure payment link together, and your dates are locked in once payment is complete.

Why book direct instead of Airbnb or Booking.com?

The same homes cost 3–5% less on amare.ae because there are no OTA commissions, and you deal directly with the team that manages the apartment — before, during and after your stay.

What is your cancellation policy?

Cancellation terms depend on your dates and length of stay, and are shared in writing with your quote before you pay — so you always know the terms before committing. Message us on WhatsApp if you'd like them for specific dates first.

Is there a security deposit?

Most stays don't require one. Where a home does take a refundable deposit, it is shown clearly on the property page and in your quote before you pay — never as a surprise at check-in.

Arriving & staying

What time are check-in and check-out?

Check-in is from 3:00 PM at every home. Check-out is by 11:00 AM or 12:00 PM depending on the home — the exact time is on each property page and in your confirmation.

How do I get the keys?

There are none — every Amare home has a smart lock. Before you arrive we send your personal entry code and building directions on WhatsApp. Land, message us, walk in.

Can I check in early or check out late?

Often, yes — when the calendar allows. Tell us your flight times and we'll confirm what's possible the day before; early check-in and late check-out are free when the home sits empty around your stay.

What's included in the price?

Everything you need to live, not just sleep: all utility bills, fast Wi-Fi, fresh linen and towels, toiletries, a fully equipped kitchen, and parking where the building provides it. No cleaning surcharges mid-invoice, no 'utility caps'.

Who do I contact during my stay?

The Amare team on WhatsApp — the same people who manage the home, typically replying in under five minutes, 24/7. Airport transfers, groceries before you land, restaurant bookings: ask and consider it handled.

House rules & longer stays

Are parties or smoking allowed?

No. Every home operates as a registered Dubai holiday home under the Department of Economy & Tourism framework, and the no-party, no-smoking rule is a condition of that licence. Quiet gatherings within guest capacity are of course fine.

Can I stay for a month or longer?

Absolutely — monthly stays are one of the things we do best, with dedicated monthly rates. Full kitchens, washing machines and workspace make the homes genuinely livable; ask us for a monthly quote for your dates.

Are the homes suitable for families?

Yes — most of our homes are spacious one-to-three-bedroom apartments in residential buildings with pools, gyms and parks nearby. District One and Sobha Hartland are especially loved by families; tell us your group and we'll point you to the right fit.

Where exactly are your homes?

In four neighbourhoods we know street by street — District One (MBR City), Za'abeel & Wasl1, Sobha Hartland and Business Bay — plus a beachfront studio in JBR. Each property page shows the building and a map.

Ready when you are.

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